Returns & Exchanges

At Berner Harrington, each garment is prepared with care and inspected prior to dispatch.

Should your order arrive not in accordance with our quality standards, we will of course arrange an appropriate resolution, including exchange or return where applicable.

Requests must be submitted within 14 days of delivery, and the item should remain unworn, unwashed, and in its original condition with all labels attached.

As our pieces are prepared individually, returns are handled in the context of product condition and order accuracy.

How to Request Assistance

To begin a return or exchange, please contact our team with your order number and a brief description of the matter. We will guide you through the next steps promptly.

Email: support@bernerharrington.com

Damaged, Incorrect, or Defective Items

In the unlikely event that your order arrives with a defect, irregularity, or discrepancy, please notify us upon receipt. We will resolve the matter without delay and arrange an exchange or refund where appropriate.

note

We recommend retaining original packaging until you are certain the item meets your expectations.

Assistance

For any enquiries or personal assistance, our team remains at your disposal.

You are welcome to contact us directly via our Contact & Assistance page, where we will guide you promptly.

We endeavour to respond to all messages within 24 hours.

 Contact & Assistance